Rush Orders

Turnaround Time

Projects are scheduled to begin upon signing of contract and/or payment. Projects are closed upon completed production of deliverable. Turnaround time will be estimated by on a case-by-case basis.

Rush Orders

Rush orders incur an additional 50% charge. Expedited shipping rates may also apply.

Changes & Revisions

Custom projects usually include a minimum of 1 revision round, which gives the opportunity for the client to request any changes to the project. Only during these revision rounds are clients able to request changes to the project without penalty.

If the Client wishes to make changes to the project outside of revision rounds, the Client must provide at least three (3) days written notice (3 days before the agreed upon project deadline) to INKSCRPT, along with details of the changes/revisions to be made. If the number of days of written notice stated on the contract between INKSCRPT and the Client is different from this policy, the contract will prevail.

If you provide notice after 3-day notice, additional fees, such as rush order fees, may apply.

Any changes or revisions to be made that are of no fault or error to INKSCRPT may be subject to additional non-refundable fees. For instance, if redos are required based on a new document submitted, they may be charged as additional items.

Any changes, revisions, or redos required because of errors on the part of INKSCRPT will be done immediately at no charge.

Deposits & Cancellations

DEPOSITS: You will be charged a 50% non-refundable deposit when you book a custom order of over or equal to $200 before I start any work on the project. The deposit books your project's start date, and all text and surface materials (if applicable) must be received on or before that date. For all other custom orders under $200, the project will only begin upon full payment.

CANCELLATIONS: If you choose to cancel your custom order, your deposit made at the start of the job will not be refunded, even if the order is canceled before work begins. If the job is more than halfway done at the time of cancellation, additional fees may apply.

Requests to Replicate or Recreate Another Artist’s Work

While I encourage you to share examples of work for inspiration, I will not copy/recreate/reproduce/replicate/imitate another artist’s work or style. This is from both a legal and ethical standpoint. My artistic style is unique to myself and something I would love to share with you as the client - and I hope you’d want to share it with me too. I am able to, however, draw inspiration from the type of vision you are seeking for your custom project, but it will be done using my own artistic style.

Submitting Texts - Custom Orders

Names and other personalized texts must be submitted exactly as they would be produced in calligraphy / lettering art.

Any revisions required because of typographical errors on the part of INKSCRPT will be done immediately at no charge to the client.

Emergency Policies

INKSCRPT is subject to closure at any time in the event of a natural disaster, sudden illness or death, pandemic, or emergency.

Any orders and projects placed before closure will be honoured.

For any custom or personalized order that has not yet been completed during or before a pandemic or emergency, I will accept requests for refunds, exchanges, store credit or postponements. Refunds for parts of an order that has not yet been completed will be given upon request. However, I cannot accept any changes or requests for refunds or exchanges to any order that has been already been completed in production and is ready for pick-up and/or delivery.

Example: if you ordered 100 place cards and only 80 has been completed, I will accept your refund request for only the 20 that has not yet been completed. But if all 100 has already been completed, I cannot accept any changes to the order (no refund or exchange).

Local Pick-up and Drop-offs

If you live in Toronto, the Greater Toronto Area (Mississauga, Brampton, Milton, etc), or if you know me personally, then you have the option to request a pick-up or drop-off.

Please email me at inkscrpt@gmail.com and we can work it out! If you are purchasing via my Etsy shop, I will give you a coupon code to remove the shipping fee of your item..

International Orders Policy

Please note international orders may be charged a tax or tariff upon entry to your country. I have no control over these charges and legally we must disclose the value of your item when we ship in the customs documentation. All items are marked as merchandise. Additionally, I have no control over international orders once they leave Canada. I do not offer any type of refund on international orders. No exceptions.